Let me help you.
First, let’s get some info.
Don’t see Send Support Files in the menu? Update to the latest Kit Maker or Preset Maker first.
Pick the section below that matches your situation.
A pack came out wrong
The app can record exactly how it built that pack, so I can see what happened. This is the best way to get me complete information.
- Right-click the logo and turn on
- Process the problem pack again
- Right-click the logo → , fill in the fields and click Create Support Files
- An email opens and a file with Support-ATTACH-ME in its name appears on your Desktop. Drag it into the email and hit send.
Please include specifics of which pack had the issue and what was wrong. Include a shared link to the pack folder itself if possible.
Something unrelated to the output of a pack
Send me your support files.
- Right-click the logo → , fill in the fields and click Create Support Files
- An email opens and a file with Support-ATTACH-ME in its name appears on your Desktop. Drag it into the email and hit send.
Please include specifics of the issue.
No email opened? The file is still on your Desktop. Send it to my email address from whatever you use for email.
Your logs only contain diagnostic information about the app and its related processing. Nothing personal is collected.