Have an older Gumroad license? Use this page.

Lemon Squeezy License Help

Manage your activations, fix the most common errors, or send me a ticket.

Managing your activations

Log into Lemon Squeezy and manage your licenses on the My Orders page. Click your order, then your license details, to view your license info and deactivate a computer. One user per license, but you can use it on up to two computers at once.

More detail with screenshots: managing your Lemon Squeezy license.

Lost your license key entirely? Get it emailed to you.

Errors & solutions

Activation Failed

Follow the Troubleshooting Steps below.

Did not receive your product / license

If you purchased but didn’t receive your order, see the order issue page and I’ll get it solved.

Invalid License

First, make sure you’re pasting your license exactly as shown in your receipt or Lemon Squeezy account. If the app didn’t activate but your dashboard shows it as “Activated,” deactivate it there to free the license, then try again. Still stuck? Follow the Troubleshooting Steps.

License Not Active: activation limit reached

You can activate up to 2 computers at once. If both are used, deactivate one: in the app go to Help > License Info and press Deactivate (or deactivate on the website). Copy your license number, restart the app, and register again to reactivate.

License Not Active: license_key not found

Double-check your key is pasted exactly. If it’s correct, open Help > License Info, click Delete License Files at the bottom, copy your license number, then quit and reopen the app and register again. Still stuck? See the Troubleshooting Steps.

Computer ID Issue

An occasional licensing error that’s easy to fix: go to Help > License Info, press Deactivate (or deactivate on the website), copy your license number, restart, and register again.

Internet Connection Issue

Make sure you’re on the latest version. If it persists, download this small app to read your MAC address (used for licensing), and include the number it shows in the form below. Use the app even if you think you know your MAC address, since computers can have several.

Troubleshooting steps

  1. Update to the latest version.
  2. In the app menu go to Help > License Info and press Deactivate.
    Trouble deactivating in the app? Do it on your Lemon Squeezy orders page instead.
  3. Copy your license number (from the window or your receipt), restart the app, and register again to reactivate.
  4. Still stuck? In Help > License Info, click Delete License Files, copy your license number, quit and reopen the app, and register again.

If you still have issues, use the form below. Confirm you followed steps 1–4 and attach your main.log (Help > Show Log Files).

Still need help? Submit a ticket

Fastest way to send me what I need: right-click the logo inside the app. How to send support files →

    Attach Log File (Optional) (App Menu: Help > Show Log Files > license.log)

    Trouble sending the message, or no response after a week? Let me know here.